FAQ

Please send your inquiry via email!

HOW TO ORDER

 

armbands

Please provide the following informations directly with your inquiry:

-amount of pairs

-deadline (you need them for a bout, tournament,...?)

-fabric color

-font color (click to download: glitter chart, special chart)

-font style (click to download: font chart)

-text

-biceps measurement, using a cloth measuring tape. Place the tape on your bicep where you want the armbands to sit (above your elbow pad), don't flex, pull the tape snug but not tight. Your armbands will be custom made to these measurements. To ensure the right fit please double check your measurements.

 

group orders:

Please fill out the armband group order sheet and save as "DDD group order arbands your team name". After emailing the order sheet back to DDD, you'll receive a confirmation regarding special wishes, pricing and estimated processing time. We will deal with all the details further on.

Feel free to ask for special designs, etc...

Helmet cover

Please provide the following informations directly with your inquiry:

 

-amount of sets

-base color

-star/stripe color

-deadline (you need them for a bout, tournament,...?)

-custom designs: logo, graphic,... preferably as vector-file (.svg, .ai,...)

 

Decals

Please provide the following informations directly with your inquiry:

 

-amount of decals

-vinyl color

-vinyl font

-text or image file (or even better vector files such as .svg, .eps, .ai,...)

-vinyl size

 

Ready to ship items

simply drop an email :)

 

Payment & manufacturing

When you place an order,  production + delivery dates are estimated based on the availability of your items and the shipping option you choose. DDD offers standard and priority shipping. Upon receiving payment, custom made items can take up to 2 weeks to ship, ready to ship items can still take up to one week.

Payment methods are bank transfer or PayPal.

Please keep in mind that DDD is solely run by one person. There might be times where production times need to be expanded.

DanubeDerbyDuds is exempted from VAT, due to the small business law, as defined in §19 UstG. All prices are final

Shipping rates & terms

Armbands up to 3 pairs

decals, patches          

Austria   --  2€               (2-3 days)

Europe  --  5€               (5-10 days)

 

Armbands (+ 3 pairs) and helmet cover

Austria   --  4€               (2-3 days)

Europe  --  10€              (5-10 days)

 

Express shipping to European countries  --  16€     (2-4 days)

 

Please note: Orders consisting of different items always refer to the higher shipping rate!

 

Please inquire for delivery to any other destinations.

 

Return & refunds

Custom made:

As every item is custom made and made to measure, products are available for exchange only if there is an issue with the craftsmanship of the product. The buyer must contact DDD within 7 days of receiving the order. 

 

Ready to ship:

These items are not custom made, but still handmade! These products are available for return and refund if there is an issue with the craftsmanship of the product. The buyer must contact DDD within 7 days of receiving the order. 

 

 

No returns/refunds on decals! 

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